SoulTree products are unaffected by temperatures up to 40-45 degrees Celsius, however they must be kept away from heat and light sources. Our Lipstick and Kohl range is suggested to be stored in cool places – below 30 degrees Celsius.

We are sorry you are not happy with your purchase – drop us a quick email at wecare@soultree.in describing your issue with a copy of the bill and we will help you the best we can!

The little foaming you experience while using our products is due to reformulation tweaks we made based on customer feedback. All our products contain no SLS/SLES and have been certified as natural by BDIH, Germany.

SoulTree products contain preservatives such as Potassium Sorbate and/or Sodium Benzoate that have been derived from botanical ingredients.

Yes, these products contain colour dyes that have been derived from naturally occurring minerals and are considered natural by BDIH, Germany as well as by the Safe Cosmetics Campaign.

SoulTree products are unaffected by temperatures up to 40-45 degrees Celsius, however they must be kept away from heat and light sources. Our Lipstick and Kohl range is suggested to be stored in cool places – below 30 degrees Celsius.

The chemicals used in SoulTree products are derived from botanical ingredients and are categorized as ‘natural’ by both BDIH, Germany and the Safe Cosmetics Campaign. We are completely transparent with the composition of products, and the full list can be found on all product pages as well as packaging.

We recommend www.safecosmetics.org

Whilst most ingredients used in SoulTree products are organic, some (highlighted with an asterick (*) in our ingredients list) have been sourced from wild forests and natural habitats that have minimum risk of contamination. Each product follows guidelines provided by BDIH, Germany and receive a ‘natural’ certification every single year.

SoulTree sources its botanical ingredients through non-profit organizations working with farmers and farmer-managed cooperatives. This guarantees a higher quality produce and fair prices to farmers. It also ensures diligent following of organic farming protocols and proficient raw material plucking, collection and sorting techniques in sourcing hand-picked ingredients - such as aamla and apricots from forests or organically cultivated ingredients such as turmeric and sweet almonds.

As a certified natural brand, our ingredients are sourced from natural origin. The Isoamyl Laurate used in our lipsticks is made from plant sources such as palm oil, coconut oil, corn et al whilst Coco-Caprylate/Caprate comes from coconut oil.

SoulTree lipsticks are made from natural origin colours, organic sweet almond oil, desi ghee, forest honey and natural rose essence – all of which are great for lip care and colour. Additionally, our lipsticks do not contain any chemicals such as lead, silicones, parabens or dyes derived from animals. The complete list of ingredients can be found on our lipsticks product pages and packaging, and we encourage you to share this with your dermatologist or visit a retail location to swatch a few shades.

Yes, these products contain colour dyes that have been derived from naturally occurring minerals and are considered natural by BDIH, Germany as well as by the Safe Cosmetics Campaign

We typically ship orders within 24 working hours of receiving it

It usually takes 2-5 business days in Urban regions within India & 5-10 business days for the rest of India.

We offer FREE Shipping on all prepaid orders and Cash on Delivery orders above Rs.1500. For any order with a value less than Rs 1500, a flat fee of Rs 75 is levied.

As a policy, we do not offer any refunds other than Store Credit which can be used up to 3 months from the date of issuance.

In case you wish to cancel your order, you could do so without incurring any cancellation charges only if the order has not been shipped and is a Cash on Delivery Order. In case your order is prepaid, we would issue you a Store Credit which can be used up to 3 months from the date of issuance.

In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.